Description > Download client update lollipop asus zenfone 5 tooj keeps freezing
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Also the keypad is gone. Try to give several time wrong answer continuously until the phone freeze for about 30 seconds, at this time you will find Forgot Password button, press this button to unlock your phone using Gmail account. The problem happen when we forget the answer of that screen lock pattern or password pin protections. You can use setting menu to hard reset if still can go there, or use hardware button key.
I tried to press the power button but nothing, i have tried to remove the battery over 3 times still nothing. I have problems with my phone that time thus i decided to do a factory reset. If you can not access that setting menu or the operating system has damaged, then you need to hard reset using hardware button key like steps above. No, my phone is not rooted or custom rom.
Hard Reset & Factory Default Community - Though i still cant get to my home screen. Hi, we are not sure why this problems happen, but usually this is because of applications like browser or something else.
